Don't get ripped off in Portsmouth

There’s lots of information available about shopping issues.

Our Trading Standards Team is passionate about stopping people getting ripped off in Portsmouth. If you, or someone you know, is being subject to bullying on the doorstep, we want to know, and if the victim is particularly vulnerable,our scam-busting RATS Officers will be only too pleased to tackle them. Please contact Consumer Direct in the first instance.

For instant consumer advice you can call Consumer Direct on 0845 4040506 and lines are open from 8am to 6.30pm Monday to Friday, and 9am to 1pm on Saturday, excluding bank holidays and public holidays. You can also use the external link on the right to visit them online.

If you want to take action in the Small Claims Court, this is easy to do using the information from the external link on the right.

The leaflets link to the right will let you view a selection of leaflets which may help.

It may be worth thinking about using a Square Deal Trader, as they have all committed to comply with the law and have systems in place should anything go wrong. There's a link to the website on the right where you can search our list of members.

If you want to get involved, you might be interested in joining "The Edge", which is a community volunteering scheme. Please email us for more information.

We are always interested in hearing about rip offs and you can let us know by telephoning Consumer Direct or emailing us and you can do this anonymously if you prefer. We may not always be able to respond individually, however all the information we receive is used to target our resources to the areas of most need.

We employ people whose job it is is to look after the communities of Portsmouth. These Community Trading Standards Officers are here to respond to issues identified by residents. You can engage with them by attending community events and activities.