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Enforcement policy

We have introduced this policy to provide the foundation for the Planning Enforcement Service.

Here is a summary of the policy. There is more information in the document at the bottom of the page.

Our Enforcement service will:

investigate alleged breaches of planning control that are brought to our notice in writing. We will only register and investigate anonymous complaints where the breach is extremely serious and/or is readily noticeable
register written complaints received and acknowledge receipt as well as updating complainants of the progress of the investigation
seek to control breaches of planning control that cause demonstrable harm to amenity

We will deliver this service by:

prioritising cases in accordance with our published Enforcement Protocol
being helpful, polite and open in the way we work; by allocating a named case officer as a contact person; by responding to all contacts in plain English
pursuing a breach of planning control to a suitable conclusion
retaining confidentiality of complainants where possible

For more information please phone 023 9283 4300 or visit our Civic Offices Helpdesk between 08.30 – 17.00 each week day (16.00 Fridays)

Associated documents: