Enforcement policy

We have introduced this policy to provide the foundation for the Planning Enforcement Service.

Here is a summary of the policy. There is more information in the document at the bottom of the page.

Our Enforcement service will:

• investigate alleged breaches of planning control that are brought to our notice in writing.  We will only register and investigate anonymous complaints where the breach is extremely serious and/or is readily noticeable
• register written complaints received and acknowledge receipt as well as updating complainants of the progress of the investigation
• seek to control breaches of planning control that cause demonstrable harm to amenity

We will deliver this service by:

• prioritising cases in accordance with our published Enforcement Protocol
• being helpful, polite and open in the way we work; by allocating a named case officer as a contact person; by responding to all contacts in plain English
• pursuing a breach of planning control to a suitable conclusion
• retaining confidentiality of complainants where possible

For more information please phone 023 9283 4300 or visit our Civic Offices Helpdesk between 08.30 – 17.00 each week day (16.00 Fridays)

Associated documents:

  Planning Service Enforcement Policy and Protocol  (0.06 MB)
Link 11  ( MB)