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Assessment and Fair Access to Care
How we decide if we can help
If you contact us because you think you need support, we will offer you an assessment.
All this means is that we will get in touch and arrange for one of our staff to meet you, either in your own home or at our offices, so you can talk about the problems you are having and the help you need.
We will try to find the best way to help you live safely and independently at home and, wherever possible, we will give you choices about the help and services available. If we can’t help ourselves, we will try and point you in the direction of someone who can.
We would like to help everyone but there are lots of people who need support and we have to provide services for the most vulnerable. We use national guidelines called Fair Access to Care Services to assess whether we can provide services for you.
