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Our Pledges

We want to help and will do our best to:-

• Work to the standards shown in our policy statement and abide by the following pledges:-
• Guarantee to see you after office hours if prior arrangements have been made.
• Answer telephone calls in 5 rings.
• Respond to letters received within 10 working days (where possible).
• Respond to the public counter and other reception enquiries within 5 minutes.
• Treat you fairly and give you our full attention.
• Comply with the obligations of the Human Rights Act 1998 so far as this relates to:
  1. recognising that a license or permission is a "possession" under article 1(1) of the 1st protocol;
  2. recognising that in consideration of licensing decisions, we will ensure a fair and balanced hearing for any individual in accordance with article 6 of the Act;
  3. making available for public inspection a guide to the Act.
• Give clear answers to you questions.
• Visit you at home if you cannot get to us for any reason.
• Renew your license immediately and on demand (where legally permissible).
• Respond to urgent (emergency) enquiries out of office hours the same day where possible but always within 72 hours.

  If we fail to meet these standards then let us know!