Consultation

How we find out what you need and expect

Everyone’s different. Everyone has a unique set of needs and views. It’s our job to understand and respond to them. We aim to put our customers at the heart of everything we do to provide the services that meet your needs and views.

We are keen to ask people what you want from the services we provide, and what you think of what’s on offer. We don’t want to create barriers to certain groups using our services, and if people aren’t using our services we want to find out the reasons why so we can change our provision to better meet peoples' needs. We also want to find out what people think about our policies, strategies or plans.

One way to stop barriers happening is by involving lots of different people, and finding out what they actually want from a service. This process is called consultation. It’s about effective two-way communication, by giving you plenty of opportunities to have your say, either about us and the services we provide, or about other important things that affect you as residents.

On the current consultations page you will find a list of all the issues that we are currently consulting residents on. Follow the relevant links on that page to make your views known and to play your part in making the city a better place to be. If there are particular things you are interested in making your views known about, we also offer an e-subscription service so that we can alert you to a new consultation. You can sign up for particular topics and start making a difference now.

We recognise that we need to do more to keep you updated about what happens as a result of consultation, so we will also use these pages to tell you what you said about the issues we consulted you on, and what we can do to respond.

Consulting People: The Toolkit

We have an award-winning best practice toolkit to help people planning consultation – and it’s the agreed approach for Portsmouth. To download your copy, click on the link below.

For more information on consultation, or to get involved, you can contact:

Consultation and Customer Insight Team
Customer First
Portsmouth City Council
Civic Offices, Guildhall Square
Portsmouth PO1 2AL

Telephone: Customer First on 023 9284 1120

email: consult@portsmouthcc.gov.uk